FAQ
Stay
Q：What is the payment method?
A：Only cash and card are accepted.
Q：Can we cancel or change our reservation?
A：Yes, you can.
Q：Is there a cancellation fee?
A：No show = 100%
On the day = 80%
1day before = 50%
2days before = 30%
A week before = 10%
Q：Is reception open for 24h?
A：No. It is close at 9:00pm.
Q：Can we check-in/out at different time?
A：Yes. Please send a message in advance. → Contact
Q：Can we stay with a child?
A：Yes, you can.
Q：Can we stay with a pet?
A：We are sorry but you can not.
Amenity & Service
Q：Can we smoke in the room?
A：No, you can not. But we have a smoking area.
Q：Can we use Free Wi-Fi?
A：Yes, you can.
Q：How can we keep valuables?
A：Take care of your own valuables with locking the room door. Or you can ask the reception to keep them.
Q：When do you lock the doors?
A：At 11:00pm. Please ask the reception in advance, if you want.
Luggage
Q：Would you keep my baggage until Check-in?
A：Yes. Ask the staff
Q：Can we send our luggage in advance?
A：Yes, you can. Please send a message with “arrival date of luggage” or we can not accept without your contact information in advance.
FAQ
Stay
Q：What is the payment method?
A：Only cash and card are accepted.
Q：Can we cancel or change our reservation?
A：Yes, you can.
Q：Is there a cancellation fee?
A：No show = 100%
On the day = 80%
1day before = 50%
2days before = 30%
A week before = 10%
Q：Is reception open for 24h?
A：No. It is close at 9:00pm.
Q：Can we check-in/out at different time?
A：Yes. Please send a message in advance. → Contact
Q：Can we stay with a child?
A：Yes, you can.
Q：Can we stay with a pet?
A：We are sorry but you can not.
Amenity & Service
Q：Can we smoke in the room?
A：No, you can not. But we have a smoking area.
Q：Can we use Free Wi-Fi?
A：Yes, you can.
Q：How can we keep valuables?
A：Take care of your own valuables with locking the room door. Or you can ask the reception to keep them.
Q：When do you lock the doors?
A：At 11:00pm. Please ask the reception in advance, if you want.
Luggage
Q：Would you keep my baggage until Check-in?
A：Yes. Ask the staff
Q：Can we send our luggage in advance?
A：Yes, you can. Please send a message with “arrival date of luggage” or we can not accept without your contact information in advance.