FAQ


Stay
Q:What is the payment method?
A:Only cash and card are accepted.
Q:Can we cancel or change our reservation?
A:Yes, you can.
Q:Is there a cancellation fee?
A:No show = 100%
On the day = 80%
1day before = 50%
2days before = 30%
A week before = 10%
Q:Is reception open for 24h?
A:No. It is close at 9:00pm.
Q:Can we check-in/out at different time?
A:Yes. Please send a message in advance. → Contact
Q:Can we stay with a child?
A:Yes, you can.
Q:Can we stay with a pet?
A:We are sorry but you can not.
Amenity & Service
Q:Can we smoke in the room?
A:No, you can not. But we have a smoking area.
Q:Can we use Free Wi-Fi?
A:Yes, you can.
Q:How can we keep valuables?
A:Take care of your own valuables with locking the room door. Or you can ask the reception to keep them.
Q:When do you lock the doors?
A:At 11:00pm. Please ask the reception in advance, if you want.
Luggage
Q:Would you keep my baggage until Check-in?
A:Yes. Ask the staff
Q:Can we send our luggage in advance?
A:Yes, you can. Please send a message with “arrival date of luggage” or we can not accept without your contact information in advance.
FAQ

Stay
Q:What is the payment method?
A:Only cash and card are accepted.
Q:Can we cancel or change our reservation?
A:Yes, you can.
Q:Is there a cancellation fee?
A:No show = 100%
On the day = 80%
1day before = 50%
2days before = 30%
A week before = 10%
Q:Is reception open for 24h?
A:No. It is close at 9:00pm.
Q:Can we check-in/out at different time?
A:Yes. Please send a message in advance. → Contact
Q:Can we stay with a child?
A:Yes, you can.
Q:Can we stay with a pet?
A:We are sorry but you can not.
Amenity & Service
Q:Can we smoke in the room?
A:No, you can not. But we have a smoking area.
Q:Can we use Free Wi-Fi?
A:Yes, you can.
Q:How can we keep valuables?
A:Take care of your own valuables with locking the room door. Or you can ask the reception to keep them.
Q:When do you lock the doors?
A:At 11:00pm. Please ask the reception in advance, if you want.
Luggage
Q:Would you keep my baggage until Check-in?
A:Yes. Ask the staff
Q:Can we send our luggage in advance?
A:Yes, you can. Please send a message with “arrival date of luggage” or we can not accept without your contact information in advance.